Terms & Conditions – My Neighbour

📜 1. Acceptance of Terms

By accessing or using the My Neighbour application, you agree to comply with and be bound by these Terms & Conditions. If you do not agree, please discontinue using the app.

🏢 2. Purpose of the App

My Neighbour is a society management platform designed to help apartment communities manage residents, onboarding, communication, and daily operations efficiently.

👤 3. User Responsibilities

Provide accurate and up-to-date information
Use the app only for lawful and community-related purposes
Avoid misuse, abuse, or unauthorized access

🚫 4. Zero Spam Policy

      We do not collect phone numbers, and we will never make promotional or unsolicited calls.
      Communication is limited strictly to essential service-related notifications.
    

🔐 5. Data & Privacy

Your use of the app is governed by our Privacy Policy. We take reasonable and appropriate security measures to protect your data.

⛔ 6. Account Suspension

We reserve the right to suspend or terminate accounts that violate these terms, misuse the platform, or pose a security or operational risk.

⚠️ 7. Limitation of Liability

My Neighbour is provided on an “as is” basis. We are not liable for indirect, incidental, or consequential damages arising from the use of the app.

🔄 8. Changes to Terms

These Terms & Conditions may be updated from time to time. Continued use of the app constitutes acceptance of the revised terms.

💳 Pricing Details

Simple & Transparent Pricing

🎉 First 99 days absolutely FREE
₹1 per flat per month (Minimum ₹99)
No lock-in · No hidden charges · Cancel anytime

Free Trial

99 Days

Full access to all features
No payment required

Standard Plan

₹1 / flat / month

Minimum billing ₹99
No hidden charges

Billing

Monthly

Based on active flats
Cancel anytime

No Hidden Costs

There are no setup fees, no commissions, and no surprise charges. You pay only for what you use.

🚶 Visitor Management Policy

      During 99-Day Free Trial:

      • No visitor limit

      • Unlimited visitor entries allowed

      After Free Trial:

      • 999 visitors added automatically every month

      • No carry forward of unused visitors

      Recharge:

      • ₹10 per 500 additional visitors

      • Recharge usable within the same month only

🔒 Price Lock Option

Societies may optionally lock the current pricing of ₹1 per flat per month for a period of four (4) years by paying a one-time, non-refundable fee.

      Price Lock Plans (Valid for 4 Years)

      • Less than 35 flats – ₹999

      • Less than 50 flats – ₹1499

      • Less than 75 flats – ₹1999

      • Less than 99 flats – ₹2999

The price lock option is optional and applicable only to the society for which the payment is made. The locked pricing remains valid only if the number of flats stays within the selected slab.

The one-time price lock fee is strictly non-refundable under all circumstances, including cancellation, non-usage, or discontinuation of service.

🔔 Notification Delivery Disclaimer

My Neighbour provides in-app and push notification features for important updates such as visitor alerts, announcements, approvals, and service-related information.

While notifications are triggered from our systems, the delivery and display of notifications on a resident’s device are controlled by the device operating system, application settings, network availability, and user preferences.

      Important Notice:

      • Notification permissions are fully controlled by the user

      • If notifications are disabled, restricted, muted, or blocked on the device,
        delivery may fail or be delayed

      • My Neighbour does not guarantee notification delivery in such cases

It is the responsibility of the user to ensure that notification permissions are enabled for the My Neighbour app on their device. My Neighbour shall not be held responsible for missed notifications caused by user settings, device limitations, or operating system restrictions.

📅 Billing Cycle

My Neighbour follows a monthly billing cycle only. We do not offer annual, quarterly, or half-yearly billing plans.

Billing is calculated on a month-to-month basis based on the number of active flats. You may stop the service and discontinue billing from the next billing month.

      There is no long-term contract or lock-in. You are free to stop using
      My Neighbour at the end of any monthly billing cycle.
    

💰 Refund & Cancellation Policy

My Neighbour provides a 99-day free trial to allow users to fully evaluate the app before any billing begins.

Billing starts only after the 99-day trial period ends. All payments made after billing begins are non-refundable.

      No Refund Policy:

      Once billing starts, including under the price lock option,
      all payments are strictly non-refundable.
    

You may uninstall or stop using the app at any time, but this does not make you eligible for a refund once billing has started.